Are there any hidden costs?
There are no hidden costs with our service – we will advise you at the outset of any additional charges which you may incur. Unless otherwise stated, rates listed under…
Do your rates include VAT or Sales Tax?
Yes. Rates are quoted either in US$ or euros depending upon the Calling Account - US$ based or Euro based
Are the call rates quoted available at all times?
Yes, except where stipulated (e.g. UK peak and off peak), the rates quoted are available 24 hours a day, 7 days a week.
Do your call rates change?
Yes, we are continuously monitoring our rates to ensure that they are competitive and reliable. Very rarely rates to particular destinations might increase. Rate changes take place without notice that…
Do you guarantee your services?
No one – not even the largest telecommunication companies – can guarantee 100% quality and service at all times. However, we do pledge to do our best to keep our…
How does the service work?
Calling Account Customers are provided with a username and password/PIN - normally six or seven digits. This allows access to your apps and online account management service, and the secure…
Are your services suitable for calling non-standard phone numbers?
Our services are not suitable for calling non-standard or non-geographic phone numbers (e.g. National Freephone or international Freephone (Toll Free) numbers, personal numbers, premium numbers, Directory Enquiries or other audio…
How do I make free calls to other just-VOIP users?
This is now available through the justphone app or the Web Browser App - known as "Chat" it is essntially a free chat service (like What's app for example) and…