just-VOIP Fault Reporting
Please bear in mind that, apart from general system failures which are very rare, the resolution of faults and in particular the time taken will depend on: the quality of…
Customer Service Beyond Service Hours
Contact/emails received until 12.00 Midnight GMT, will usually be dealt with within 1/2-2 hours. Communication received after midnight and up to 7.00 am are very often also dealt with within…
Service Hours
Our normal Customer Service hours are 08:00 until 22:00 GMT daily. By this we mean we should respond to any e-mail query during these hours. Please note, we never make…
Are there any hidden costs?
There are no hidden costs with our service – we will advise you at the outset of any additional charges which you may incur. Unless otherwise stated, rates listed under…
Do your rates include VAT or Sales Tax?
Yes. Rates are quoted either in US$ or euros depending upon the Calling Account - US$ based or Euro based
Are the call rates quoted available at all times?
Yes, except where stipulated (e.g. UK peak and off peak), the rates quoted are available 24 hours a day, 7 days a week.
Do your call rates change?
Yes, we are continuously monitoring our rates to ensure that they are competitive and reliable. Very rarely rates to particular destinations might increase. Rate changes take place without notice that…
Do you guarantee your services?
No one – not even the largest telecommunication companies – can guarantee 100% quality and service at all times. However, we do pledge to do our best to keep our…
What is a Calling Account?
A Calling Account we describe as a back-up telephone service to complement - and not to replace - the existing home or business telecom service provided by your local home…
Can I speak to someone?
In our experience, any telephone query we have ever had has been transferred to either an engineer or accounting, which has delayed the process. So we recommend e-mail contact or…