Contact/emails received until 12.00 Midnight GMT, will usually be dealt with within 1/2-2 hours.
Communication received after midnight and up to 7.00 am are very often also dealt with within 1-2 hours but officially, we will deal with these the following morning! SMS messages received after hours will be given similar priority to contact / emails and dealt with as above.
At weekends, similar rules apply, except that after hours response times will be 2-4 hours.
Category:
Customer Service and Fault Reporting
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