just-VOIP Fault Reporting

Please bear in mind that, apart from general system failures which are very rare, the resolution of faults and in particular the time taken will depend on:

• the quality of the internet connection you are using and the network quality experience at your caller destination – for example, if you are calling a mobile phone number in Africa, the network quality or signal strength may not be high standard.
• the calling destination (e.g. Afghanistan will usually take longer to resolve than say Australia);
• timing of the report (faults reported at weekends can take longer as we need to test calls to destinations and this depends on the availability of the other party), and of course
• the exact nature of the problem (it could be a simple rerouting requirement or it might be something far more technical).  For these reasons, we cannot establish a meaningful service level for faults.

Some are resolved within a few hours, others take a few days. What is clear though is that out of say 250 plus destinations, at any time, there can be 2 or 3 with a fault! We are sorry if yours is one of those 2 or 3 but we undertake to make every effort to ensure that any inconvenience is kept to an absolute minimum.

Please use our Contact Form to report as much detail as possible regarding the nature of the fault e.g. one way audio, no connection, poor voice quality etc.)