Who are justphone?
We have been servicing our customer for 20 years now and have developed into a telecoms provider offering new internet based services, but with the emphasis on international calling. Please…
Will my account expire?
Yes, the Account will expire six (6) months after last usage. So make sure that you make at least one call every six months.
If I decide to terminate my account can I get a refund?
Yes, we will refund you the credit remaining on the account less an administration fee of 10% (minimum fee £5.00 - or other currency equivalent).
How does the service work?
Calling Account Customers are provided with a username and password/PIN - normally six or seven digits. This allows access to your apps and online account management service, and the secure…
Are your services suitable for calling non-standard phone numbers?
Our services are not suitable for calling non-standard or non-geographic phone numbers (e.g. National Freephone or international Freephone (Toll Free) numbers, personal numbers, premium numbers, Directory Enquiries or other audio…
How do I receive my Account details?
These are normally e-mailed to you but they can be texted (SMS).
How quickly can you set up my account?
Once your funds are cleared we will open the account straight away (usually within 1 - 2 hours). Applications received overnight (European time zone) will be processed the next morning.…
How do I pay for opening or topping up a Calling Account?
You can pay on-line using a credit card or debit card, or with a PayPal Account. If you have a US$ Calling Account, you can top up instantly with the…
How are calls charged?
Calls are charged in one minute increments.
Is there a minimum call cost?
Yes. There is a minimum charge of 5c.