A detailed Look at Frequently Asked Questions about the just-VOIP service

Each service has different routing available and is run from separate secure servers (or exchanges/telecom switches) and with different base currencies relating to the location of the Network providers. Having two systems benefits from justphone having some service redundancy. Generally speaking, the Euro based service is better suited to UK and European/EU based Customers and the US$ based service to UK, US customers and the Rest of the World

We have been servicing our customer for 20 years now and have developed into a telecoms provider offering new internet based services, but with the emphasis on international calling. Please see More about us

VOIP stands for Voice Over Internet Protocol. No – the service will support devices operating in DCHP mode or with fixed IP addresses.

A Calling Account we describe as a back-up telephone service to complement – and not to replace – the existing home or business telecom service provided by your local home landline and/or mobile network. It has important additional features, including the ability to make most international calls more cheaply, and can be used to make calls either via the internet, or from overseas and other locations, avoiding the expensive roaming charges used by Mobile operators. Where internet is freely available, Calling Accounts offer an alternative to traditional telephony, with certain exceptions – for example the calling of “shortcode” or emergency numbers. Please check out Calling Accounts at this site

just-VOIP apps have an inbuilt VPN programme which has been very effective in preventing the blocking of SIP calls.

1. For PC to phone operation, you will need a PC or Laptop or Tablet or similar device with the just-VOIP Browser App or desktop dialler (softphone software) plus Microphone/speakers (or headset).
2. For phone to phone operation, you can use an ATA or SIP phone which connects directly to your router/modem.
3. For modern smartphones – examples are iPhones, Blacberry, Android, Symbian and many others – we provide special FREE diallers – software which is downloaded directly to your mobile phone.
4. Broadband or any high speed connection to the Internet
5. A just-VOIP Account

The quality of VOIP Internet calls has improved dramatically and is now similar to Mobile phone call quality – which can cost up to 30 times more. However, it is NOT recommended as a replacement for an exisiting landline service – but an additional service, with an extra private phone number where available (US$ VOIP Account). Remember that we have no control over the quality of – and contention ratio applying to – the internet connection that you are using.

Theoretically, it is possible, but we do not recommend it.

In our experience, any telephone query we have ever had has been transferred to either an engineer or accounting, which has delayed the process. So we recommend e-mail contact or our Live Chat facility (bottom right of every page) because this will be dealt with as quickly, if not more so. Calling Account holders should always quote the relevant username/account number or PIN when contacting us.

Certainly. Some of our customers have both Euro and US$ VOIP Calling Accounts

Yes – for the US$ VOIP Calling Account there are private numbers available from the UK and the USA. The cost is 0.50US$ per month and can easily be set up through your US$ Calling Account (which is a just-Voip account} If you need a number other than the UK or USA, please contact us for availability and pricing